WesBank’s Non-Responsiveness and Failure to Act

I am extremely disappointed with WesBank’s handling of the account I had with them and their continued non-responsiveness.

Legal action was initiated on 12 November 2021, and a default judgment cancelling the agreement was granted on 24 July 2023. Despite repeated requests for WesBank to collect the vehicle (including communications on 16 July 2024 and 29 July 2025), the vehicle remained uncollected. My complaints lodged via Hello Peter on 19 September 2024 and 21 October 2025 were closed without resolution, despite my cooperation. Two tracers visited my workplace, and I disclosed the vehicle’s location. They later ceased communication without explanation. I recently sent WesBank a formal email requesting compliance documentation and clarification on several issues, including proof of Section 129 notice, Sheriff’s returns, judgment documents, and a full account statement. To date, WesBank has not sent what I requested.

This lack of action and communication violates my rights under the National Credit Act (NCA) and has caused unnecessary delays, costs, and frustration. I demand:

Immediate response and provision of all requested documentation. Explanation for failure to recover the vehicle despite my cooperation. Full account recalculation to confirm compliance with the in duplum rule.

If WesBank fails to resolve this matter urgently, I will escalate to the National Credit Regulator (NCR), the Ombudsman for Banking Services, and consider legal action for rescission of judgment.