Wesbanks Lack of Support

I purchased a vehicle and financed it trough Wesbank.

5 weeks after driving the vehicle the vehicle broke with significant engine failure. It was determined by engineering that the vehicle was sold in this state.

I opted for support from Wesbank to keep the dealership SA Car Broker liable, they committed to assist in terms of the CPA requirements.

To date, 2 months with not a repair done on my car, the dealership contradicted the CPA and commenced with claims on my motor plan.

All Wesbank has done was send follow up mails, the dealership noted that there is no consequence to not responding. So does minimal responding without addressing the questions.

This all resulted in nothing, so, here I sit with a car that I pay with no support from Wesbank other than the occasional follow up mail. And minimal to no response from the dealership. And no repairs happening.

It's beyond my understanding that this blatant neglect, and lack of care to customers needs is assumed as acceptable. Plus Wesbanks allowance and involvement with shady dealerships.