hH
hmbester H
1 reviews | Active since Oct 2012
25 Apr 2019, 16:24
Wesbank's incompetence causes deal to go under.
I have app**** online for car finance on 20 April. Finance was "approved" subject to submitting documents. Documents were submitted immediately. I received a message that WESBANK will contact me within one business day to arrange further. Nothing happened. Yesterday, 24 April, I have sent another email asking what is going on. Still nothing. I have lost the deal of a lifetime thanks to Wesbank's incompetence. I am furious for losing the deal because the just do not care. I have finance with Wesbank but will change that for sure... If I could sue you. I would... For sure!!!!
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WesBank's replyOfficial
26 Apr 2019, 10:47Dear Hennie
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS930BE
Regards,
Trifena Paulo Da Silva
WesBank Service Resolution
WesBank's reply26 Apr 2019, 10:47
Official
Dear Hennie
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS930BE
Regards,
Trifena Paulo Da Silva
WesBank Service Resolution