WesBank's Incompetence and Disregard for Customers' Time

I submitted a request on 28 July to change my debit order banking details. It is now October, and WesBank has still failed to resolve this straightforward request.

Instead of providing clear requirements upfront, they keep moving the goalposts and demanding more documents. Now they want a stamped ABSA bank confirmation letter, despite me already obtaining one through the banking app.

How can a financial institution operate this way? I am tired of wasting my time dealing with a company that makes a simple administrative change unnecessarily difficult.

WesBank's service is unacceptable, the delays are inexcusable, and the lack of accountability is frustrating. I expect this matter to be resolved immediately, not another round of excuses and additional demands.