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Pieter C

1 reviews | Active since Jan 2014

11 Jun 2019, 16:48

Wesbank's "Fast Tracking" is everything but that!

I app**** for vehicle finance via Wesbank's "fast tracking" online portal an entire week ago (sent all of the required docs etc through right away as well) - then received an email from them that same day to say that the application has already been passed on to their "marketer" and that he/she would get in touch with me very soon... I then didn't hear anything back from anyone at Wesbank until Friday afternoon when I called them to explain that the seller obviously won't be waiting on me to get the finance approved in case he comes across another keen buyer - they then said that they could see on the system that my application is still "lying with the marketer" (i.e. it seemed as if during the entire 3 business days after I sent my docs through until I again contacted them from my side absolutely nothing further actually seemed to have happened/processed within Wesbank) - they then also said that it "normally takes less than 24hours for their marketers to respond" - and that I would thus end up hearing from this "marketer" hopefully last week Friday afternoon still (especially as they then apparently "escalated" my application after receiving my phonecall") - or else absolute worst case by Monday - which was yesterday - and yes as unfortunately expected I still haven't heard back from anyone at Wesbank (it's now Tuesday 16h45!) - and seeing that it was an extremely good deal - and the exact car that I've been looking for for quite a while now (which is obviously why I wanted to buy this specific car asap!) and the seller can't keep on waiting for me to tell him that "Wesbank would get back to me any moment now" - I'll probably just have to to start searching for another car in the meantime in case the one I app**** for already gets sold by the time that Wesbank "fast tracks" my application (that is if they ever do get back to of course)?! One thing is for certain - in case that does end up happening I surely won't ever apply for financing via Wesbank again, I would recommend that whoever reads this also doesn't...

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Replies (1)
WesBank
WesBank's reply12 Jun 2019, 09:03
Official
Dear Pieter, 
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. 
I will personally be in touch with you to resolve this matter.
Your reference number is CRS99054.
Regards,
Wiesaal Sallie
WesBank Service Resolution