1 reviews | Active since Jan 2014
Wesbank's "Fast Tracking" is everything but that!
I app**** for vehicle finance via Wesbank's "fast tracking" online portal an entire week ago (sent all of the required docs etc through right away as well) - then received an email from them that same day to say that the application has already been passed on to their "marketer" and that he/she would get in touch with me very soon... I then didn't hear anything back from anyone at Wesbank until Friday afternoon when I called them to explain that the seller obviously won't be waiting on me to get the finance approved in case he comes across another keen buyer - they then said that they could see on the system that my application is still "lying with the marketer" (i.e. it seemed as if during the entire 3 business days after I sent my docs through until I again contacted them from my side absolutely nothing further actually seemed to have happened/processed within Wesbank) - they then also said that it "normally takes less than 24hours for their marketers to respond" - and that I would thus end up hearing from this "marketer" hopefully last week Friday afternoon still (especially as they then apparently "escalated" my application after receiving my phonecall") - or else absolute worst case by Monday - which was yesterday - and yes as unfortunately expected I still haven't heard back from anyone at Wesbank (it's now Tuesday 16h45!) - and seeing that it was an extremely good deal - and the exact car that I've been looking for for quite a while now (which is obviously why I wanted to buy this specific car asap!) and the seller can't keep on waiting for me to tell him that "Wesbank would get back to me any moment now" - I'll probably just have to to start searching for another car in the meantime in case the one I app**** for already gets sold by the time that Wesbank "fast tracks" my application (that is if they ever do get back to of course)?! One thing is for certain - in case that does end up happening I surely won't ever apply for financing via Wesbank again, I would recommend that whoever reads this also doesn't...
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS99054.
Regards,
Wiesaal Sallie
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS99054.
Regards,
Wiesaal Sallie
WesBank Service Resolution
