LN
Langa N
1 reviews | Active since Mar 2019
06 Mar 2019, 08:00
Wesbanks False advertising of personal loans
Wesbank offered me a personal loan of R80 000 but when I checked the loan balance it reflects R153 439 I called to tell them I don't want their money, its must be reversed, this is not what I wanted, I took a loan of R80 000 not R1543 439 They said I will have to pay a settlement amount , which is not right. I made countless number of phone calls trying to speak to a manager, but I was told their in meetings, they will call me back and no manager called me back. Wesbank is falsely adverting that they offer "personal loans" and once they give it to you, its structured like vehicle finance, with interest being charged upfront.
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Replies (3)
WesBank's replyOfficial
06 Mar 2019, 10:18Dear ***,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS8CCDD
Regards,
Neo Sithole
WesBank Service Resolution
WesBank's reply06 Mar 2019, 10:18
Official
Dear ***,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS8CCDD
Regards,
Neo Sithole
WesBank Service Resolution
LN
Langa N's updateReviewer Update
08 Mar 2019, 11:36Dear Neo
You said you would call me the next day on the 06/03/2019 and that has not happened.
Instead I'm being past from pillar to post with the amount of people I have spoken to and have promised to call me time and time again.
If my matter can not be resolved by today (08/03/2019), it will be referred to the ombudsman, where I can get assistance and rectification of my problem.
LN
Langa N's update08 Mar 2019, 11:36
Reviewer Update
Dear Neo
You said you would call me the next day on the 06/03/2019 and that has not happened.
Instead I'm being past from pillar to post with the amount of people I have spoken to and have promised to call me time and time again.
If my matter can not be resolved by today (08/03/2019), it will be referred to the ombudsman, where I can get assistance and rectification of my problem.
LN
Langa N's updateReviewer Update
18 Mar 2019, 12:00Three weeks later and my complaint has not been resolved. I requested proof that I agreed to their terms that the loan has compound interest, this was requested on the 12.03.2019 , and nothing has been sent to me. I've called in twice today and the phone is not answered and emailed.
I'm starting to believe the news headlines that Wesbank has been exploiting black people.
LN
Langa N's update18 Mar 2019, 12:00
Reviewer Update
Three weeks later and my complaint has not been resolved. I requested proof that I agreed to their terms that the loan has compound interest, this was requested on the 12.03.2019 , and nothing has been sent to me. I've called in twice today and the phone is not answered and emailed.
I'm starting to believe the news headlines that Wesbank has been exploiting black people.