WesBank's Engen Room_STAY AWAY

Item: WesBank
Rating: 1
Author: Teboho M

Wesbank Engen Room.

Dear Motorist,

STAY AWAY WESBANK ENGEN ROOM. I was given a Quote for Service Plan on the Phone. After receiving the official Paperwork a day later. I called the Rep the 4 October 2021to explain the costs, I told to be him that this too costly and requested cancellation in Writing. They send me forms to cancel.

They rep**** telling me that I must wait for 30 working days. I asked for Documentation or Proof that they made me aware of the 30 days before the policy was official. They sent just an email to contact to WesBank Cancellation department, instead of them escalating the issue. Did even answer a simple question

Guys stay away from WesBank EngenRoom. I'm glad I have not used this Policy. Chances are will pay for things they claim to cover. Stay away.

Helpful (0)

Replies (1)

WesBank's replyOfficial

07 Oct 2021, 12:27

Dear Teboho M,

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.

We will be in touch with you to resolve this matter.

Regards,

WesBank Service Resolution

WesBank's reply07 Oct 2021, 12:27

Official

Dear Teboho M,

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.

We will be in touch with you to resolve this matter.

Regards,

WesBank Service Resolution