Wesbank's Disregard for its customers

I wrote late last month about Wesbank's lack of communication with me as their customer.Immediately I got response from Tina Du Toit regarding my complaint who got Marlene also involved in trying to resolve the matter of inappropriate misconduct,bullying and disregarding of their employees. After their so called investigation.. Marlene was eager to close the matter.. literally without even considering what damage was done to my kids. We went back and forth vis email and I was told they will get back to me..I emailed last week to do a follow up..Till today nothing has been done.Marlene offered me a written apology to my 10years d and 5years old kids....?Really?Was I supposed to just take I think and frame me it so that that they can read it when they grow up to understand why they were subjected to such ill-treatment from the company that was supposed to have treated them too with respect that Child Protection Constitution has given them?...To today..they all went mute..Not even we are still busy we will get back to u.