Wesbank's Customer Protection & Service is Pathetic!

I have been battling with Wesbank regarding this matter since September 2019 and I have to date not received any assistance or solid feedback. I currently have two of the same vehicles on my name, both financed through Wesbank from the same dealership yet I have never had the one vehicle for a single day. I have made numerous calls to Wesbank indicating that this ***** but instead of getting any sort of assistance I get transferred from pillar to post. I have been told that someone will call me back but that never seems to happen, I have also sent numerous emails but those get ignored too. I don't understand why Wesbank has not assisted me with getting the incorrect account taken off my name and my money refunded to me. As my Finance house Wesbank should have ensured that I was assisted as the client and taken this matter further with the dealership. No customer protection at all. It is honestly ridiculous that I am paying for a vehicle that I have never had! This is ********* and pathetic service from such a "reputable" financial institution! I will never finance any of my future vehicles through Wesbank nor will I recommend anyone else to use them!