Wesbank's Cover Plus Policy Lies and Dismal Customer Service

Took the Wesbank CoverPlus product. My car was written off in July and my insurance paid their portion to Wesbank toward the account. Cover Plus is yet to process the shortfall claim. The woman working with the case was belligerent and didn't want to take any responsibility just pushing the process back in my face. Policies taken with the manufacturer need to be canceled first - those take 30 working days to process. This is a ridiculous system and I now have to pay Wesbank two car instalments for my old vehicle and the new one which I could not postponing buying due to work.