CR
Candice R

1 reviews | Active since Jul 2019

25 Jul 2019, 13:17

Wesbank/Road Protect dishonest sales methods

I was contacted by someone claiming to be from Wesbank today. This person said that they had called in order to confirm that my details with Wesbank are all correct and up to date. He then went through all of my details (which have obviously been sold to Road Protect by Wesbank). He then proceeded to tell me about all of the wonderful new Road Protect benefits that I qualify for because my vehicle is financed by Wesbank. At no stage was a premium for the Road Protect product mentioned, at no stage was the fact that this person was selling me a product mentioned, at no stage was I asked whether I agreed to purchase this product, at no stage was I asked for bank details for a debit order for this product (obviously these are provided by Wesbank to Road Protect which is not something that I would ever have agreed to). When I got off of the phone I was emailed documentation regarding this product, again there is no mention of the premium or cost of this product. Wesbank has obviously sold all of my details to Road Protect – including my bank account details – which I have never and will never agree to. Wesbank is also associated with Road Protect who are employing ********** and dishonest sales methods.

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Replies (1)
WesBank
WesBank's reply25 Jul 2019, 14:49
Official
Dear Candice R,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. 
I will personally be in touch with you to resolve this matter.
Your reference number is CRS9F331.
Regards,Anastacia NaidooWesBank Service Resolution