Wesbank/FNB Refusing to removing a debt review tag despite not having gone through debt review

In 2018 I app**** for debt review which was not successful. I never went through the debt review process and have provided proof of this process never taking place but I'm still tagged as going through the process under Wesbank and FNB. I have reported this matter to National Credit Regulator for assistance and they have made contact with Wesbank. I received communication from NCR that stated that Wesbank committed in updating their records and removing me from their debt review tag list, this is not done after a number of months trying to resolve this issue. NCR believe that Wesbank should not continue to tag me but I'm still tagged. I'm not happy with FNB/Wesbank and will be changing them as my bank soon should this issue not be resolved.