WESBANK/FNB - "How Can We (NOT) Help"

So I app**** for covid relieve on 2 Wesbank agreements on 22 April. Only when I place a dissatisfaction review on Hello Peter, did I receive a reply from a Wiesaal Sallie to saw my application in in progress (same as all the other messages received). Then upon enquiring with them directly, I received a mail to say that the application has been declined and could be one of various reasons (prior to lockdown). I am also yet to receive an answer on the other account I app**** for. I had a good credit record before lockdown and I cannot receive an explanation as to why. I would also like to appeal the decision for further investigation but am having absolutely no luck! NOT once have I received a reference number during this whole process so to try and have any kind of communication with anyone at FNB or Wesbank is an complete waste of time! I have never skipped one payment in the past 15 years with Wesbank, but I am being refused for covid relief?