WESBANK/FNB

I had to call Wesbank on 2024/09/09 telephonically. Spoke to Stelelele Kenosi. Wanted to hear how it work to re finance my balloon payment. He talked too fast and I had to asked him to talk slower, so he talked to me like a crèche kid. I did not understand half of what he rumbled through, and did not get any good Custer more treatment. I also mentioned that I am NOT English speaking and that I don't understand. So I asked I don't want the R161 of Hollard shortfall cover to pay with it and he said he will put me through to them. I hold on very long up until I spoke to Kenosi again and her gave me the tel. no. I called and it did not went through several times. My husband was furious and asked me to phone and cancel the contract due to it can be done in a sertian time frame. I called Kenosi again asking him to withdraw this from my name as to I have not singed anywhere, and up until this morning I did not receive any email as he repeated my email to me. So I was of the understanding that it was a ****. Kenosi told me that his manager Relebogile Mokweto has already left 16:50?? When I wanted to talk to her. He will take a message that she would get back to me the nest day. I assumed it was her calling on 2024/09/10 at 14:10, only to tell me its Reili speaking. She did not mention her whole name or surname. She continued to say how sorry she is and that she was on training the previous day. I saw they already covered their tracks. I register a complaint on FNB website with ref no. ***, and was not contacted by the either?? I would not refer people to Wesbank or FNB due to the bad service delivery and etiket on the phone. I want this "contract" to be cancelled??!! ASAP. My no is ***