WESBANK/COLSERVE Ineptitude and Bad service.

WESBANK has undoubtedly been the worst bank I have ever dealt with regards with dealing with customer queries, providing proper paperwork and statements, general communications. I see many review here saying do not FINANCE anything through them and I must agree. This bank is seemingly unwilling to cater for customers who have experienced serious financial losses due to COVID. Whilst their website says they are not offering COVID relief any longer, it clearly states that they are willing to speak to clients regarding payment plans in order to bring accounts up to date. Well, what a load of ******* that is. For months I have been trying to engage with their collections department. You only get to liase with lazy and rude consultants from COLSERVE. My recent interaction with a COLSERVE consultant has left me feeling shocked and quite bewildered as to how a consultant (or call centre) can demand payment without even calling me to discuss what payment is acceptable. Do they know how payment plans are formulated- or do they just want to tell clients what to pay for. I have dealt with Standard Bank and I think WESBANK/FNB need to pay attention to the type of customer service other banks offer, compared to their ill trained and rude staff. I have emailed the consultant requesting a managers input- to date I have not been contacted at all, yet they are threatening people with repossession. How do you repossess assets, without even attempting to give your clients a chance to rectify their accounts- Absolutely DISGUSTING and APPALLING policies at play at WESBANK. They are clearly not a company with the best interests of people at heart, and to think they are doing this to their customers who have already endured physical, mental and financial losses due to COVID-19.