WesBank/Bankcol terrible service

I have not ever received such poor service from a company as big as Wesbank, their truly is no customer service, no wanting to assist their clients. I have been a client with Wesbank for more than two years, and recently because i have been in and out of hospital fell behind on my account. As this last month i was in hospital for the whole month i did ensure i try and make the necessary arrangement with the necessary department. It was then brought to my attention the account was handed over to Bankcol a company whom does collections on their behalf. The people at this company are not at all pleasant and when you speak with them their is no customer service or carrying Wesbank in any good light. I then made the necessary arrangement with this institution and ensured i made the necessary payment when i could, and i was advised only yesterday after 12 the funds did not show and they are to come uplift my vehicle, firstly i was made aware of this after 12 and i sent the POP as requested directly to the necessary agent. thereafter as because of an error i had to then go to my bank to recall the payment, i ensured i paid the amount for this as because of the large amount i was highly alarmed as this money did not return into my account and no reversal was requested from my side. I have yesterday afternoon went in and done what i needed and the agent handling the case i updated and her approach and manner in which she had spoken to me was not at all a way i feel in which a case such as this is dealt with. I work for an international company myself and i understand there are P&P in place however you cannot ever compare your instance to that of a client. my case she did not even wish to refer to management or anyone senior to assist further