WESBANK - ZERO CUSTOMER SERVICE!!!!!!!!1

I have been a happy customer of Wesbank for years now. However, this changed in the last month. I recently moved banks and as per the process - I sent Wesbank my updated banking details plus the debit order amendment form. All of this was done way in advance so that the next debit order would go off on the new account without any hassles. The update was not done on their side. Come the 27th of March, I got a call from their accounts saying that my debit order wasn't paid and I had to pay the installment plus interest. I refused to pay the interest as I had made all the necessary changes in time. But I did pay my installment amount COD.

Now I have again sent them the documents and asked for an update once the changes are updated. It's the 6th of April and I haven't had any assistance. I have sent the documents 5 times. I have tried to use the online self-service portal. I have called Customer Services with no luck and I have emailed almost every day.

This is extremely frustrating as Wesbank does not seem to have an active customer service department. And also, my account may go into arrears again if the debit order does not go through on the 25th of April, which they claim I am still liable for, despite my following the process.

It is annoying at this stage.