DT
David T
1 reviews | Active since May 2015
05 Mar 2022, 11:30
Wesbank! You used to be good. Now I have no words to describe your bank other useless
This is a bank that is definitely on time to take their debit order from your account, but when you have a credit balance with them all I can say is their refund policy is non existent.
Insurance wrote my vehicle off, they still take debit order and insurance settles the vehicle in full with Wesbank.
Now the problem starts with trying to contact them as no-one answers the phones. Eventually after days of trying manage to get hold of someone. Get an email that I will receive my refund within 5 to 7 days. Well guess what, 10 days later and still no refund. Send emails and receive absolutely no response. Thank the Lord I never financed the replacement vehicle with this bunch of useless idiots.
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Replies (1)WesBank's replyOfficial
07 Mar 2022, 07:56Dear David T,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply07 Mar 2022, 07:56
Official
Dear David T,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
