GR
Gareth R

1 reviews | Active since Aug 2020

20 Aug 2020, 09:48

WESBANK - you suck. We try get our accounts back in order and you still want to reposes!

I am appalled at the service and lack of understanding banks have! especially WESBANK

I am an FNB client - Private Client

We have just gone through the worst global economic disaster in history and were still trying to come through on the other side.

I have not had an income in several months because I am self employed. Finely I am starting to get an income again.

I have fallen behind on my Car payment to WESBANK and a recover agent called me. I offered to pay 1/4 immediately but would need 3 months to pay the balance. Without any support or understanding they point blank refused and would rather issue judgment against me! The recovery agent obviously gets commission on this!!!!!

Disgusted !!! Wesbank - FNB - you should be ashamed of yourself! People are suffering and even though I am now making an attempt to pay you still refuse and would rather try recover, sell for less and then try again to get the balance from me!!! Good luck with that

If anyone has other advise, I would love to hear it. I want to take this public!!!!

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Replies (1)
WesBank
WesBank's reply20 Aug 2020, 12:24
Official
Dear Gareth R

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. 

We will be in touch with you to resolve this matter.

Regards,

WesBank Service Resolution