CM
Carol M

1 reviews | Active since Mar 2019

29 Oct 2019, 14:16

Wesbank = WORSTBank

I simply FAIL to understand why people in this institution CANNOT complete their tasks as they keep telling me. This is now the SECOND TIME I am guaranteed that things are resolved and closed, only to get harassed and bul**** by a big, *********** institution.

What sort of training do your staff receive if me as I client as being continuously harassed because someone is not completing their tasks as they should?! This is now the 5th month ongoing of me being harassed about matters that have nothing to do with me apart from staff not doing their job properly. This is utterly disgusting treatment from one of the biggest financial institutions in our country and leave very little to be desired.

I would like that the next person who contacts me about this same matter is a SENIOR EXECUTIVE who is actually able to DO their job so that I can finally be left ALONE!!

0
Replies (1)
WesBank
WesBank's reply29 Oct 2019, 14:42
Official
Dear Carol Matee,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. 
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution