WesBank: Worst service ever

Worst service ever. I've requested the registration form for my vehicle beginning of September - and asked for It to be delivered by speed mail to my physical address. After many follow-ups and empty promises from Wesbanks side, they eventually dispatched the documents on 2 October 2020. And guess what? They totally ignored the request for speed mail to my physical address, they decided themselves to POST it to the nearest post office, without letting me know. No, more than four weeks later, I still have nothing. I followed up with them last week Friday and I was promised that I will get feedback on the request to re-send (and this time by courier/speed post) the documents by end of business Friday, 30 October. And guess what? No communication from their side. But I didn't expect anything else from them. Today is Monday, still no feedback from them and still no document. This is absurd.