CV
Clinton V
1 reviews | Active since Jul 2016
12 Jun 2021, 21:49
WesBank - WORST CUSTOMER SERVICE
After paying my vehicle finance following the instruction on the Wesbank site, it has been 5 days since i made payment and have not received a reply to any of my email enquiries, Wesbank are not taking any customer calls due to system issues. It has been 5 days and they are still experiencing system issues. Not accepting customer calls, no replies to email enquiries just a total shutdown to their customers. THIS HAS TO BE THE WORST APPROACH TO A SYSTEM ISSUE
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WesBank's replyOfficial
14 Jun 2021, 10:04Dear Clinton V,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply14 Jun 2021, 10:04
Official
Dear Clinton V,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution