Wesbank - worse customer service and work ethics

Customer service is non existent. I needed a copy of the transfer of registration documents from them. I supp**** all the information that they required on 21 August 2025. And paid the required monies for Natis and transfer. I did not receive any feedback. They had said it takes 10 to 14 working days. On day 15 ie 9 September, I emailed them - there is no way to speak to them. I eventually got hold of a number that worked and spoke to Customer service who saw that all was as i had said. Then suddenly I get an email from Customer service who say that i must send proof of payment of the Natis money. Which actually was included and sent to them on 21 August. But i resend all the information and proof. Then I get a reply that it will take Another 10 to 14 days. Due to their lax work behaviours. And the sale of this vehicle is now at risk. Disgusted with Wesbank.