Wesbank won't pay my money back when I need it

Wesbank owes me a refund of over R4000. I called them on 8 October to request this and was informed I need to wait 5 - 7 working days for the refund. The agent asked if the refund should be made to the same account they debit and I said yes. After receiving no refund, followed up on 20 October (8th working day), only to be informed that the refund had been put back into the vehicle loan account. So they took it out of and put it back into the same account - how does that make sense????

I then asked them to expedite the and was informed by the agent that the funds would be deposited into my account before COB on 20 October or latest on Thurs 21 Oct. Still nothing so I called again today only to be informed that refunds take 5-7 working days - groundhog day!!

I asked to speak to a manager and was told he's busy in a meeting and they won't call him out of it, I must phone him myself.

I was given a landline number to call Bradley Pillay. I protested as I said I bet I won't be able to reach him on this number. Lo and behold, "the subscriber number is currently busy" has been playing for the last 15 minutes.

This is truly pathetic service from Wesbank. It indicates that they spend more time training their staff on how to manage an irate customer rather than to do what they promise they will, ,in order to prevent customers getting irate.