1 reviews | Active since May 2016
Wesbank won't close my account
On the 21st of October 2020 I bought a car which was financed through Wesbank. I had an unfortunate incident on the 1st of November 2020 which resulted in my car getting written off. About a month later my car was written off and my insurance requested a settlement amount that which was paid on the 12th of December 2020. To this day I am still waiting for my paid up letter and to have my account closed. I have sent emails and get a generic response, I have called several times and I keep getting transferred to legal where the phone goes unanswered and I eventually just get cut off. This is very frustrating because I DO NOT want a case where I am still going to be paying for a car that I no longer have and have settled as per the settlement amount provided to me. I want my account closed.
I sent an email to the above email address using the provided reference number in the subject line and I have not received any response or correspondence. Tomorrow the 29th of December 2020 marks the 10th business day from the date the settlement amount was paid and I expect to receive my paid up letter and have my account closed or I will escalate this matter further
I sent an email to the above email address using the provided reference number in the subject line and I have not received any response or correspondence. Tomorrow the 29th of December 2020 marks the 10th business day from the date the settlement amount was paid and I expect to receive my paid up letter and have my account closed or I will escalate this matter further