QS
Quentin S

1 reviews | Active since Aug 2020

01 Aug 2020, 22:41

WesBank what a disaster

If any one needs finance for a vehicle or anything else please don't use WesBank at all. I can t complain about the service because their is no service. I phone them 3 times a week to help me with the covid extention Relief and nobody can help me everytime I phone WesBank they are still waiting for feedback and the operator at WesBank told me to do a stop order at my bank to stop the debit order, but they did deduct my last food money in my account that I get from uif and still didn t get any feedback from them. Even in the first 3 months off lockdown was a disaster they approved my covid relief that was for 3 months but still try to deduct my money from my account. *********** that is problem. And I am not the only client at WesBank with this problem. If you asked for a manager then their is no managers. WesBank is the only bank that I know that don't have any managers so please make wesbank your last option before you experience the same thing.

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Replies (1)
WesBank
WesBank's reply03 Aug 2020, 10:38
Official
Dear Quentin S,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. 
We will be in touch with you to resolve this matter.
Regards,WesBank Service Resolution