Wesbank: what a disappointment

What a disappointment! I did business with Wesbank for more than 20 years already. I should have realized that loyalty meant nothing even to them. I paid up my vehicle within a year, but I did not even deserve the decency of a response to an email. On the 2021/03/12 12:46 PM I requested feedback the first time. The following email was sent on 2021/03/23 03:18 PM:

'Good day,

I need to understand why the final amount that I paid, upon closure of the account, is higher than the amount of the previous month (see attached statement – highlighted in yellow) and even after an additional instalment (beginning of March R2041) and advance payments were made. Considering that I had a fix interest rate.

I have been making use of Wesbank’s services for several years know, and even if I have to call myself that, I am a good client. This is not fair and it does not make sense.

Your urgent response will be appreciated.'

Certainly customer care is not an important concept to Wesbank, I am sure you are in it for only the money!!!