HZ
Hector Z
1 reviews | Active since Jun 2016
01 Nov 2024, 13:01
Wesbank what a bad service
I bought a car and paid it for 2 years without missing a payment. I lost a job and told them to fetch a car, they did, it was auctioned and 2016 I got a job and made arrangements to pay off my debt. I been paying ever since. What makes me angry is, when I apply for credit, I get a response that Wesbank indicate that I'm not paying my debt. How I have not missed a payment since 2016. What if I stop paying completely, Wesbank is updating my record. I acknowledge the debt, reason why I'm paying but what are they doing?
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Replies (2)
WesBank's replyOfficial
01 Nov 2024, 13:18Dear Hector Z,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply01 Nov 2024, 13:18
Official
Dear Hector Z,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
HZ
Hector Z's updateReviewer Update
12 Nov 2024, 15:06I have been calling Gadanewe since I got the sms from Wesbank with no luck.
I called Tebogo and he promised to send me an email about the 40% discount, that was last week. Haven't received the email.
I guess it's all a show.
That time my credit it's ruined
Thank you Wesbank, I sure do trust that you can keep your word or promise.
I called Tebogo and he promised to send me an email about the 40% discount, that was last week. Haven't received the email.
I guess it's all a show.
That time my credit it's ruined
Thank you Wesbank, I sure do trust that you can keep your word or promise.
HZ
Hector Z's update12 Nov 2024, 15:06
Reviewer Update
I have been calling Gadanewe since I got the sms from Wesbank with no luck.
I called Tebogo and he promised to send me an email about the 40% discount, that was last week. Haven't received the email.
I guess it's all a show.
That time my credit it's ruined
Thank you Wesbank, I sure do trust that you can keep your word or promise.
I called Tebogo and he promised to send me an email about the 40% discount, that was last week. Haven't received the email.
I guess it's all a show.
That time my credit it's ruined
Thank you Wesbank, I sure do trust that you can keep your word or promise.