WESBANK website not allowing completion of COVID-19 Relief Application

Item: WesBank
Rating: 1
Author: Trevor G

WESBANK COVID-19 Online Application : I have attempted, using 2 different Windows laptops and an iPad , to complete the COVID-19 Relief application. The website either does not load at all, does not send me the OTP or does not complete loading the page once informing me that my account does indeed qualify for relief. Frustrating WESBANK...

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Replies (1)

WesBank's replyOfficial

19 May 2020, 16:20

Dear Trevor,

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.

We will be in touch with you to resolve this matter.

Regards,

WesBank Service Resolution

WesBank's reply19 May 2020, 16:20

Official

Dear Trevor,

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.

We will be in touch with you to resolve this matter.

Regards,

WesBank Service Resolution