RB
Ruan B
1 reviews | Active since Jan 2024
24 Jan 2024, 13:00
Wesbank Weak weak service you should be ashamed
What a perfect example of terrible service. Trying to purchase a vehicle. Only reply to emails 24hrs after it has sent. The process drags on. FNB this is a disgrace… Try and call you will hold on the line for 30min. Send all the necessary documents and they don’t assess all the information. This process has been taking 3 weeks. Really waste of time.
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Replies (2)
WesBank's replyOfficial
24 Jan 2024, 13:21Dear Ruan B,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply24 Jan 2024, 13:21
Official
Dear Ruan B,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
RB
Ruan B's updateReviewer Update
24 Jan 2024, 20:24Its just a pitty you reply faster to a complaint than actual customer service ie purchasing a vehicle. Pathetic!!!
RB
Ruan B's update24 Jan 2024, 20:24
Reviewer Update
Its just a pitty you reply faster to a complaint than actual customer service ie purchasing a vehicle. Pathetic!!!