1 reviews | Active since Aug 2015
WESBANK \WE KNOW HOW"-TO NOT PROVIDE SERVICE"""
Application for private vehicle finance submitted on Wed 28 July 2015 <br> Received an email stating I had been granted approval pending submission of documents and a consultant would be in touch with me in 6 working HOURS. <br> Submitted documents on 31 July 2015.<br> Mon 3 August: I called to follow up and was told a consultant would be in touch with me soon. NO CALL.<br> Tues 4 August: A further call to follow up and told same thing and no consultant's name given to me. NO CALL<br> Wed 5 August: NO CALL<br> Thurs 6 August told Andile was the consultant assigned to my case. NO CALL<br> Fri 7 Aug: A further call to get hold of Andile. UNAVAILABLE.<br> Am about to lose out on purchase of car to another buyer.<br> That is 5.5 WORKING DAYS and cannot get someone to help me!!!<br> Contacted ABSA and they have rep**** to my 2 emails within a couple of hours. <br> As a long term customer of FNB - do I jump ship??
Thank you for bringing this matter to our attention.
Let us also use this opportunity to apologise for the delay you have experienced. As a service driven organization, we go to great lengths to render unsurpassed service excellence for all our valued customers. It is therefore extremely disappointing when we fall short of your warranted expectations.
In this instance, the delay observed was caused by the documents that were outstanding from either one or both parties involved in the prospective transaction. In the processing of a private transaction, Titleguard acts as an intermediary that facilitates and validates the purchase transaction whilst insuring that due diligence is observed in the same was that a dealer would conventionally.
We have however contacted you to provide feedback accordingly. We trust that this is in order and thank you for making WesBank your asset financier of choice.
Yours sincerely,
WesBank
Thank you for bringing this matter to our attention.
Let us also use this opportunity to apologise for the delay you have experienced. As a service driven organization, we go to great lengths to render unsurpassed service excellence for all our valued customers. It is therefore extremely disappointing when we fall short of your warranted expectations.
In this instance, the delay observed was caused by the documents that were outstanding from either one or both parties involved in the prospective transaction. In the processing of a private transaction, Titleguard acts as an intermediary that facilitates and validates the purchase transaction whilst insuring that due diligence is observed in the same was that a dealer would conventionally.
We have however contacted you to provide feedback accordingly. We trust that this is in order and thank you for making WesBank your asset financier of choice.
Yours sincerely,
WesBank