Wesbank want to reposes vehicle after paying regular agreed monthly instalment

I humble ask for your assistance with our case.

After numerous unanswered emails to Wesbank (see attached and below), as well as proof of regular loyal agreed instalments, Wesbank now insists on full payment of the residual amount (120 000.00) , this after they declined our application to re-finance our residual amount even though our combined income show that we can afford the monthly instalment.

They now sending us threatening letters and even handed our account over to Lawyers, this after we still waiting on an answer.

I was also forced to send the email below today, to avoid further actions of which I also, never received any response.

We not sure how much truth are in this, but we’ve heard that Wesbank have a history to decline residual financing , since it would be cost effective to re-sell the vehicle to a new buyer.

Last but not least, we have two vehicles, of which the other are financed through MFC(Nedbank).

This MFC residual was also financed approx. 3 months prior this Wesbank finance, and was approved without hesitation.

Doesn’t this leave unanswered questions especially in light of the fact that we proofed to Wesbank that we can afford our normal monthly payment ?

Your Urgent assistance will be highly appreciated.