1 reviews | Active since Jan 2016
Wesbank wake up read all the complaints (NATIS)
Mid December I settled a vehicle of mine, then requested NATIS docs to be sent to me so I could change ownership of vehicle to myself . Wesbank uses the most *********** courier (UTI) as they cant tell you when they will deliver nor will they call/email you when they would like to deliver and guess what they also wont notify you if they don't deliver either so no email, no calls nothing. So now I call and get told they sent the package back and I must pay wesbank to resend. Again I do whats required pay the fee, call again in 48hrs to follow up as advised by wesbank...again nothing so I complain and get advised that the manager (Ugeshan) would prioritise immediately and I should send him a personal email..so again I do whats asked...guess what nothing (20 Jan). Call again speak to Nomfundo (29 Jan)..explain whole story get bs excuses pass the buck whatever, empty promises to deliver this week. Call again 1 Feb speak to Ayanda tells me natis dpt rejected request because they incorrectly thought docs were sent already...wow so she promises will correct and call me tomorrow...well done for going home at 4pm Ugeshan...thanks for working so hard to deserve your manager role. PATHETIC!!
Thank you for bringing this matter to our attention and affording us the opportunity to investigate and provide feedback.
A WesBank representative has communicated with you and the matter was resolved.
WesBank strives to deliver only positive experiences when it comes to Customer Service. We always place great emphasis on customer service and it is for this reason that we will go to any length to ensure customer satisfaction. It is therefore extremely disappointing when we fall short of this goal and we can assure you that this was dealt with internally.
Please accept our sincere apologies for the frustration caused.
Thank you for bringing this matter to our attention and affording us the opportunity to investigate and provide feedback.
A WesBank representative has communicated with you and the matter was resolved.
WesBank strives to deliver only positive experiences when it comes to Customer Service. We always place great emphasis on customer service and it is for this reason that we will go to any length to ensure customer satisfaction. It is therefore extremely disappointing when we fall short of this goal and we can assure you that this was dealt with internally.
Please accept our sincere apologies for the frustration caused.