Wesbank very *********** on simple things

Good day

Am not happy with Wesbank. In February 2018 I sent them an email to update my personal details since my passport expired, I wanted them to update with a new Passport or new South African ID number. I was told to email the copy of the certified ID which I did but up to now am being told I need to get a letter from Home Affairs that shows that I am now using an ID instead of a Zimbabwean Passport. To me this is nonsense because knowing very well our Home Affairs, I will never get such a letter. What is difficult here to update the details ?because the ID document (certified is with Wesbank)? What is the purpose of the Home Affairs letter? The fact that I have an ID document is proof enough to show that am now using an ID instead of a passport. This is just unnecessary red tape meant to frustrate very loyal customers. Am very disappointed because every time I travel to Zimbabwe am being questioned at the boarder because my Wesbank papers for the car will be having expired passport details and Wesbank is not coming to party in terms of changing my personal details.

Please update my personal details

Disappointed