SM
Shaun M
1 reviews | Active since Jun 2010
19 Jun 2020, 16:28
Wesbank vehicle Retrenchment
I've been sending numerous requests to Wesbank on their website to send me a copy of my vehicle's electronic Sale Agreement and detailed statement for a claim I placed with IUA on 05 June 2020 which they also requested from them. I was retrenched from work and is disappointed by Wesbank that I have to make my own claim to IUA in an email I received from them on the matter. Clearly Wesbank don't care about their clients if things do go wrong financially for them and just pass the convenient buck to somewhere else.
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Replies (2)
WesBank's replyOfficial
22 Jun 2020, 06:45Dear Shaun M,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply22 Jun 2020, 06:45
Official
Dear Shaun M,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
SM
Shaun M's updateReviewer Update
22 Jun 2020, 15:57Thank you Wesbank for resolving my matter and for sending me the necessary documentation.
SM
Shaun M's update22 Jun 2020, 15:57
Reviewer Update
Thank you Wesbank for resolving my matter and for sending me the necessary documentation.