Wesbank vehicle renewal service

Messed around by Wesbank multiple times while trying to use their vehicle license renewal service.

My vehicle license expired in December of 2022 so at the beginning of January 2023 I made use of Wesbanks license renewal service. I paid just over R800 and that included a penalty fee because my license was expired. After making payment, I submitted my documents and was informed that someone will make contact with me in order to confirm delivery address and the license will be delivered within 2 weeks. No one made contact with me and by the end of the week they refunded me without any communication.

I tried the service for a second time, this time, after making payment and submitting documents, I send an email to check whether my documents has been received, I recieved no reply. I send 2 more emails and also received no reply. At some point they refund the money into my account again but I failed to notice so I’m still waiting for my license to arrive. Eventually I get an email reply telling me to call their service line. I call the service line and after speaking to a representative I find out that I was refunded. They claimed that they had not received my documents in time. I send my documents on the same day that I made payment.

So I try a third time. Keep in mind that each time they refunded me and I try to use the service again, the penalty fee goes up because my disc has been expired for longer. From just over R800 I’m not having to pay R1008.00. But I attempt to use the service again because I just don’t have the time to wait in line at the traffic department. On the day that I made payment, I send my documents immediately. The next day, I send my documents again, and the next day I send them again. On the third day I call the service line to check and the representative tells me to be patient because it takes up to 2 weeks. The next week I email to check on the status and I get a response telling me to be patient. That was last week.

Today I got refunded again without any communication from anyone.

F$%k Wesbank. Please do not use this service.