Wesbank Vehicle License renewal service a waste of time

I renewed my vehicle license disk online on the 16th of September .According to wesbank it was going to be delivered in 14 days.To date I have not received any call or feedback from Wesbank but they have deducted money from my account. I have called the number provided on the acknowledgement email only to be transferred to other numbers that are not for the vehicle license service .

I am not sure what I should as I written an email to service @wesbank email which has a generic response .The service is honestly pathetic I was better off physically going to the traffic department .

No help and feedback at all which is very frustrating .