SA
Shane A
1 reviews | Active since Sept 2013
22 Aug 2023, 09:18
Wesbank Vehicle Finance Falsely applying insurance and wanting to ***** my money.
Suddenly Wesbank think they have the right to decide to add insurance to my vehicle insurance and make the claim they have tried extensively to contact me, I never received a single phone call.
I already have insurance but Wesbank decided that I must send them proof or they will add one, this is out right theft and complete *******.
I will ensure that this payment does not go through on my account and ensure that no further payments go through, I did not authorise this and never will and if Wesbank insists on this I will be changing all of my banking details.
Thank you.
Helpful (0)
Replies (3)0
Replies (3)
WesBank's replyOfficial
22 Aug 2023, 09:25Dear Shane,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply22 Aug 2023, 09:25
Official
Dear Shane,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
SA
Shane A's updateReviewer Update
22 Aug 2023, 09:35I have contacted the useless number sent to me and after waiting for 30 minutes on the call the person insists that you are going to apply an insurance plan to my finance option, based on this i will be closing amd canceling all accounts to do with FnB and Wesbank and I will allow no debit orders going forward, I will pay my finance payment manually.
I have had insurance on the car for years and just recently changed to discovery insure. I will not allow you people to forcefully go and duplicate insure for me, this is an act of *****, you cannot have 2 instances of insurance, what would happen if I claimed from both?
If you people had bothered to contact me from a non-spam number I would have provided you withthe details, secondly if you had properly looked I'm sure you would have found it.
I will be ensuring that no debit orders go through for Wesbank.
I have had insurance on the car for years and just recently changed to discovery insure. I will not allow you people to forcefully go and duplicate insure for me, this is an act of *****, you cannot have 2 instances of insurance, what would happen if I claimed from both?
If you people had bothered to contact me from a non-spam number I would have provided you withthe details, secondly if you had properly looked I'm sure you would have found it.
I will be ensuring that no debit orders go through for Wesbank.
SA
Shane A's update22 Aug 2023, 09:35
Reviewer Update
I have contacted the useless number sent to me and after waiting for 30 minutes on the call the person insists that you are going to apply an insurance plan to my finance option, based on this i will be closing amd canceling all accounts to do with FnB and Wesbank and I will allow no debit orders going forward, I will pay my finance payment manually.
I have had insurance on the car for years and just recently changed to discovery insure. I will not allow you people to forcefully go and duplicate insure for me, this is an act of *****, you cannot have 2 instances of insurance, what would happen if I claimed from both?
If you people had bothered to contact me from a non-spam number I would have provided you withthe details, secondly if you had properly looked I'm sure you would have found it.
I will be ensuring that no debit orders go through for Wesbank.
I have had insurance on the car for years and just recently changed to discovery insure. I will not allow you people to forcefully go and duplicate insure for me, this is an act of *****, you cannot have 2 instances of insurance, what would happen if I claimed from both?
If you people had bothered to contact me from a non-spam number I would have provided you withthe details, secondly if you had properly looked I'm sure you would have found it.
I will be ensuring that no debit orders go through for Wesbank.
WesBank's replyOfficial
22 Aug 2023, 09:49Dear Shane,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply22 Aug 2023, 09:49
Official
Dear Shane,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution