WesBank Vehicle Finance disappointingly not yours in service

WestBank is providing the most substandard service I have ever encountered.

First, they are not providing a vehicle settlement letter we have been trying to sort from December 2018. Second, they sent a statement that does not even provide any relevant information requested. Third, they are slow in answering calls and responding to emails. They literally have one email for all service / account related enquiries. Fourth, they allocate one person to your account and when that person is not in office there is not another person to take over his duties. Fifth, we are still waiting for response to queries on the settlement account while interest is being accrued to the balance owed that should have already been settled last year already. Sixth, there are no contact emails for escalations and direct assistance and the telephone number provided is usually not answered.

They are quick to provide credit, but overly slow when it comes to early settlement of the credit. I wonder if they will even back-date the outstanding balance to the date we have been trying to settle our debt.

If anyone can assist with directing me to the relevant parties to deal with the above, please provide contact details.