AH
Adéle Harmse
1 reviews | Active since Sept 2017
21 Feb 2023, 15:04
Wesbank Vehicle Finance Application - poor service from Wesbank!
Since yesterday, I've been trying relentlessly to apply for private vehicle finance. First of all I was sent from pillar to post, trying my utmost to do an online application. Struggled so much, phoned numerous numbers and no one could help me with the online application. Huge frustration! Eventually managed to apply online, only to be told there is a 72-hour turnaround time! In the meantime, the seller wants to sell his vehicle and I am about to lose the deal! This is not how you treat your FNB clients! Just got off the phone with FNB, twenty minutes, again sent from pillar to post! NO joy! Pathetic service. I will now gave to go with Standard Bank, as they know how to treat new clients.
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Replies (2)
WesBank's replyOfficial
21 Feb 2023, 15:17Dear Adéle Harmse,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply21 Feb 2023, 15:17
Official
Dear Adéle Harmse,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
AH
Adéle Harmse's updateReviewer Update
21 Feb 2023, 15:19I hope so, because as an FNB client, I expect better service. I am about to lose a private vehicle deal due to struggling to get hold of someone at Wesbank who can assist me!
AH
Adéle Harmse's update21 Feb 2023, 15:19
Reviewer Update
I hope so, because as an FNB client, I expect better service. I am about to lose a private vehicle deal due to struggling to get hold of someone at Wesbank who can assist me!