TA
Thabo A

1 reviews | Active since Oct 2018

04 Oct 2018, 21:46

Wesbank VAP premium ****!!!

Wesbank have been deducting VAP premium group life and VAP premium outstanding debts for the last 3 years financing with them and also been loyal. On numerous occasions I've been requesting cancellations , all this amounts are madly added without my prior acknowledgment and have cost me a huge installment hike since.I have never got any feedback about this , instead being hanged up every time I enquire about this. I can't still settle my loan debt if my car gets written off. I don't need all the extra charges please !!!!

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Replies (1)
WesBank
WesBank's reply05 Oct 2018, 09:56
Official

Dear thabo-aphane

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.

I will personally be in touch with you to resolve this matter.

Your reference number is CRS7A5FD.

Regards,

Neo Sithole

WesBank Service Resolution