WesBank VAP Premium Group Life

Not sure where to start, I am utterly disappointed in WesBank. VAP Premium Group Life is added to my monthly account for years now. My vehicle is almost paid up. However, I have not received a Policy Schedule, to tell me what I am covered for as per my constitutional right. When the COVID-19 Pandemic hit South Africa, I requested a payment "holiday" or claim for the period I did not receive a salary. I want to know, why are you not lenient towards this pandemic, and trying to help? why do we pay this policy with no proper paperwork, with no proper claim process, with no proper guidelines on how to do what. That would have helped a lot during the pandemic. But WesBank does not care about the clients they care only for repayment/monies. Now, the economy is gradually getting back to normal (We will never be normal again). I want to know what will be done in order for us to take the necessary legal action, I paid more than R 12000.00 towards a policy, with no paperwork, with no schedule, with nothing. You as WesBank should give us as the people proper feedback, as well as compensate for this, as some of us lost our cars, I was on the verge of losing my vehicle. I reiterate, that we need to be compensated for the negligance on WesBank's part.