CR
Carmen R
1 reviews | Active since Dec 2009
14 Jun 2021, 15:19
WESBANK & VAP GROUP LIFE
I couldn't get hold of any person at WESBANK for the last 2 days!!!!! My deductions & payments do no show correctly on my FNB/WESBANK statement. I want to CANCEL VAP premium group life. But the call center seems to be automated background music without actual people working there. How on earth am I going to settle my account & Cancel VAP group life? The automated response emails - POINTLESS!!!!!!
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WesBank's replyOfficial
14 Jun 2021, 15:37Dear Carmen
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,WesBank Service Resolution
WesBank's reply14 Jun 2021, 15:37
Official
Dear Carmen
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,WesBank Service Resolution