1 reviews | Active since Jul 2009
Wesbank unsupportive
I had to return car Nissan Juke to Morgans Inspecta car due to lack due to dishonesty . Long story short I had to through my own investigation, with Avis & Nissan SA prove to the dealership (which own Nissan Northcliff!?) That the car never had a warranty prior sale taking place and yet they continued with loan process!? Why ?<br> You may read my complaint about this dealership on this site! I have never had to return a car in my life. After a 2 months of trauma in driving the car with no warranty(due no service history) <br> The above person was totally unsupportive and feel that in all honesty its loss for Wesbank for poor customer service. I really thought I would receive more support. <br> Lastly trying to return my old car was just as bad purchasing process ! Let alone the Micra used for 3201 km for resale ? After 3 failed attempts from the dealership. I took owner ship and spoke to reloads Abel Matsepe. He was able to listen to my bad experience and assist me!! Thanks Abel!! I have car back and approached another dealership. Taken me about just 1 month to overcome trauma. <br>
Thank you for bringing this matter to our attention and affording us an opportunity to address your concerns.
The Bank is mandated and must be seen to address complaints impartially {without bias} in order to safeguard the interests of the parties concerned whilst We reiterate that the Bank can only act within our ambit (authority) and scope of this credit agreement/ legislations applicable. We highlight that as an asset financier, the Bank's influence is limited only to the finance Agreement, does not extend to neither the services rendered by Goods suppliers nor their agents and we do not have authority or jurisdiction over service related complaints for the respective dealer because the same is a separately registered legal entity. The Bank can neither obligate a supplier to produce or supply Goods and/or services which do not form part of our Agreement or do not fall within the ambit of the applicable legislation. Please understand that the Dealer in question is not accountable to the Bank where bad service and alleged impropriety are concerned. The supplier is also not liable for consumables, 'wear and tear' deterioration and serviceable items.
Regards,
WesBank
Thank you for bringing this matter to our attention and affording us an opportunity to address your concerns.
The Bank is mandated and must be seen to address complaints impartially {without bias} in order to safeguard the interests of the parties concerned whilst We reiterate that the Bank can only act within our ambit (authority) and scope of this credit agreement/ legislations applicable. We highlight that as an asset financier, the Bank's influence is limited only to the finance Agreement, does not extend to neither the services rendered by Goods suppliers nor their agents and we do not have authority or jurisdiction over service related complaints for the respective dealer because the same is a separately registered legal entity. The Bank can neither obligate a supplier to produce or supply Goods and/or services which do not form part of our Agreement or do not fall within the ambit of the applicable legislation. Please understand that the Dealer in question is not accountable to the Bank where bad service and alleged impropriety are concerned. The supplier is also not liable for consumables, 'wear and tear' deterioration and serviceable items.
Regards,
WesBank