Wesbank unresponsive and deliberately stonewalling

<p>On the 18th of July my wife wrote to Wesbank stating that she had been diagnosed with a dread disease and needed to see the policy wording on the VAP premium services we have been faithfully paying for the last 5 years. We need to know if she is covered seeing as she is not allowed to drive. </p> <p> </p> <p>The feedback from Wesbank was very slow. Twice we were asked for her account number which we gave them even though the account number was on the email string of the correspondence. </p> <p> </p> <p>Now Wesbank are totally unresponsive. We tried calling their land line and held on so long that we eventually put the phone down. </p> <p> </p> <p>We NEED Wesbank to give us proper Service and we need it urgently. </p> <p> </p> <p>I am under the impression they are trying to stall so that the claim period passes. </p>