1 reviews | Active since Sept 2014
Wesbank unprofessional acts
I received a Call from one of your guys saying I should forward you my Insurance policy details and If I don't forward it in the next business hours, Wesbank will be force to take actions and deducts money from my account. 2 hours down the line I still haven't received an SMS to forward my details to Wesbank, besides ive been using Wesbank for the past 13 months and you have never asked me such and I have been paying my instalments well and on time. You guys I *********** and your service is becoming poor to the last degree scaring loyal customers about taking actions if they don't forward their Details within 24hours.. please get your acts right and do things correctly and please tell me what is going on with this threats that you guys are giving me if I don't send my details in the next 24 hours you will be forced to deduct cash from my bank account .
Thank you for bringing your concerns to our attention and affording us the opportunity to address same.
As a service driven organisation, WesBank goes to great lengths to render unsurpassed service excellence to all our valued customers with every interaction. It is therefore extremely disappointing when our actions have caused you to question the Bank's integrity.
The process of insurance confirmation aims to secure our shared interest by ensuring that comprehensive insurance is maintained throughout the contract period. In keeping with the 5th clause of the Agreement Terms and Conditions, we may offer you optional insurance cover in relation to your obligations under this Agreement or relating to the possession, use, ownership or benefit of the Goods with Hollard acting as our agent in order to establish contact.
We can confirm that proof of your insurance was indeed received and that we have duly cancelled the Outstanding Debt Protection Policy that was due for activation.
We hope that this matter was resolved to your satisfaction and that our efforts have restored your faith in WesBank.
Yours sincerely,
WesBank
Thank you for bringing your concerns to our attention and affording us the opportunity to address same.
As a service driven organisation, WesBank goes to great lengths to render unsurpassed service excellence to all our valued customers with every interaction. It is therefore extremely disappointing when our actions have caused you to question the Bank's integrity.
The process of insurance confirmation aims to secure our shared interest by ensuring that comprehensive insurance is maintained throughout the contract period. In keeping with the 5th clause of the Agreement Terms and Conditions, we may offer you optional insurance cover in relation to your obligations under this Agreement or relating to the possession, use, ownership or benefit of the Goods with Hollard acting as our agent in order to establish contact.
We can confirm that proof of your insurance was indeed received and that we have duly cancelled the Outstanding Debt Protection Policy that was due for activation.
We hope that this matter was resolved to your satisfaction and that our efforts have restored your faith in WesBank.
Yours sincerely,
WesBank