Wesbank unprofessional

Wesbank is very unprofessional. I settled our account with them last year. My huaband phoned them to forward the registration papers and even gave our address where the courier will send it. When we followed up why we have not received our papers they told us the account is not settled. We have pd the exact amount on the settlement. We tried phoning the call centre but no one assists us. We emailed and still they sont contact us to sort out the mess. We will NEVER deal with wesbank again!