JR
Jordan R

1 reviews | Active since Nov 2021

27 May 2024, 13:02

Wesbank ''unintentionally'' committing *****

I have only signed up for two policies, however, they must have made a 'mistake' and added a third policy without my consent. This is likely some legal ***** loophole that they're doing.

Within my first 1-2 months of signing up for this loan, and I'm already regretting that I even purchased this vehicle prior to signing up to Investec.

Cannot believe I have banked with FNB for so many years, and that they are doing this not only that, the interest rate that was offered is insanity for somebody that has never missed any loan repayments.

Not only this, it seems like there is nobody answering the calls I have been on hold for a total of +45min to get through to a consultant to provide me an explanation of the grouplife cover that I am being charged for.

The only policies I signed up for were: - Retrenchment policy - BLM Shortfall policy

0
Replies (5)
JR
Jordan R's update27 May 2024, 13:03
Reviewer Update
***** = *********, I like how that is a censored word
JR
Jordan R's update27 May 2024, 13:03
Reviewer Update
fřáúď
JR
Jordan R's update27 May 2024, 13:04
Reviewer Update
fřaúd
WesBank
WesBank's reply27 May 2024, 13:27
Official
Dear Jordan Rheeder
 
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. 
 
We will be in touch with you to resolve this matter.
 
Regards,
WesBank Service Resolution
JR
Jordan R's update27 May 2024, 13:44
Reviewer Update
Thank you for your macro'd response.