AC
Abdullah C
1 reviews | Active since May 2020
06 May 2020, 02:22
Wesbank unhelpful
It seems that wesbank has deliberately made it difficult to get in touch with their personal who assist with covid19 payment holiday
I started the process in April via my fnb app. I further went on to email the address on the website with all necessary documents
I then called my private banker who also emailed the relevant department. No telephone number listed to contact a team for this purpose. Nonetheless after all these attempts I received no response via email nor via my fnb app and my account was as predicted debited .
Really pathetic service.
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Replies (1)
WesBank's replyOfficial
06 May 2020, 09:39Dear Abdullah C,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply06 May 2020, 09:39
Official
Dear Abdullah C,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution