PM
Pricilla M

1 reviews | Active since Dec 2019

04 Dec 2019, 11:58

Wesbank - Unfair and unprofessional

My brand new Renault Captur (2015 mode) was written off by Discovery due to an accident I was involved in. Discovery did not give me a choice as per consumers act who/where I want my vehicle to be replace. Discovery forced a replacement on me (2016 model) to be supp**** by MacCarthy / RenaultWoodmead October 2016. A defective vehicles was delivered to start with. I immediately reported this to Discovery Insurance, MacCarthy / RenaultWoodmead and Wesbank. Wesbank nor Discovery NEVER changed the Substitution of Goods when I reported all this since October 2016.

Now that I'm selling this vehicle: CAN'T FIND THE NEW REGISTERED VEHICLE and I've been over charged for 'maintenance'I have never agreed on since delivery. Total amount extra charged on my statement is: R 42 160.16. Agents working on the 'replacement': ***, *** and ***,***;***

*********, dishonest and very unprofessional business.

0
Replies (2)
WesBank
WesBank's reply04 Dec 2019, 14:39
Official
Dear Pricilla M,

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. 

We will be in touch with you to resolve this matter.

Regards,

WesBank Service Resolution

PM
Pricilla M's update04 Dec 2019, 14:42
Reviewer Update
Thank you.

I have logged these complaint a lot of times. It has also been escalated a few times.

Still no positive feedback after 3 years.

PM